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Senior Service Advisor (Bilingual / Tech-Forward)

Pay: $48,000.00 - $150,000.00 per year (Base + Performance Incentives)
Location: In-person

Position Overview:

Are you a pro at turning digital inspections into approved repairs? We are looking for a high-performing, Bilingual Service Advisor who thrives in a fast-paced shop. You’ll be the primary link between our technicians and our customers, using your expertise to build trust, explain complex repairs, and keep our bays full.

Qualifications:

Experience: 3+ years of Automotive Service Advising (Required).
Language: Professional proficiency in English and Spanish (Required).
Tech-Savvy: Experience with Tekmetric, ALLDATA, and Identifix is a major plus. You should be comfortable using Digital Vehicle Inspections (DVI) to sell work.
Sales Ability: A proven \"closer\" who understands how to build value and maintain a high Average Repair Order (ARO) ethically.

Core Responsibilities:

Sales & Estimating: Use Tekmetric to build accurate estimates and ALLDATA/Identifix to verify labor times and parts.
The \"DVI\" Process: Present digital inspections to customers with photos/videos to clearly explain \"why\" a repair is needed.
Customer Mastery: Handle the \"front of house\"—from the first phone call to the final invoice—ensuring every customer (English or Spanish speaking) feels heard and respected.
Workflow Coordination: Work closely with the shop team to ensure parts are ordered on time and jobs stay on schedule.
Specialty Services: Help manage and grow our specialized ADAS Calibration and Fleet Account services.

Why Join Us?

High Earning Potential: We reward top-tier sales performance and high customer satisfaction scores.
Modern Tools: No old-school paper trails. We use the best software in the industry to make your job easier.
Schedule: 10-hour shifts, Monday–Friday. Occasional Saturdays as needed.
Benefits: Health insurance, PTO, employee discounts, and professional development.

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Apply for Service Advisor/Service Manager at Phils Car Care