SERVICE ADVISOR / ASSISTANT MANAGER
The position of Service Advisor/Assistant Manager at Phil's Car Care requires a highly motivated and skilled individual to oversee daily operations and ensure both operational efficiency and customer satisfaction within a busy automotive service environment. The selected candidate will assume a leadership role in the absence of the owner and is expected to manage all aspects of business production, including meeting performance goals and handling customer relations in a professional manner.
Qualifications:
- A minimum of five years of experience in a similar role within the automotive repair industry.
- Proven track record of achieving performance goals and demonstrating ethical behavior in a service-driven environment.
- Strong communication skills, particularly in customer interactions, to ensure effective needs assessment and service recommendations.
- Ability to resolve customer issues swiftly and professionally.
- Valid driver’s license.
Responsibilities:
- Daily Operations: Oversee shop activities, ensuring a seamless workflow from opening to closing, including the coordination of technicians and ensuring business objectives are met.
- Customer Interaction: Greet customers professionally, determine their needs, and accurately communicate recommended services.
- Sales and Estimates: Write and sell repair estimates, upsell services by educating customers on recommended repairs and maintenance via digital inspections.
- Fleet Accounts & ADAS Calibration: Attract and manage new fleet accounts for mechanical services, as well as collision shop services for ADAS calibration.
- Inventory & Ordering: Procure parts and services from suppliers, ensuring timely availability of necessary materials for repairs.
- Performance Monitoring: Review monthly sales, expenses, and key performance indicators (KPIs) with management to ensure financial objectives are being met.
- Staff Management: Hold semi-monthly meetings with technicians to discuss performance, updates, and strategies for continuous improvement.
- Facility Maintenance: Ensure the shop maintains a clean and presentable appearance, consistent with company image standards.
Schedule & Pay:
- The position requires a minimum of 50 hours per week, Monday through Friday, with occasional Saturday shifts.
- Compensation includes a base salary complemented by bonus incentives, based on performance.
Phil's Car Care offers a supportive, growth-oriented environment with a strong emphasis on quality service, customer satisfaction, and teamwork. For those interested in pursuing this opportunity, resumes and cover letters should be submitted to davidevans22321@gmail.com for consideration.
This position provides an excellent opportunity for a highly driven and customer-focused professional to grow into a significant management role within a reputable, independent automotive service provider.
PAY
$48,000 to $78,000 / year which is made up of a base salary plus bonus incentives.